Privacy Policy

Effective date: October 8, 2024

Welcome to the website (the “Site”) of Plakar (“Plakar,” “we,” “us,” or “our”). Plakar is a technology company that provides an open-source backup solution, as well as hosted and supported services (collectively referred to as the “Services”). We also maintain an active developer and user community (the “Community”).

This privacy policy describes how we handle personal data collected through your use of our Services. Depending on how you interact with us — through our website, product, or community — the type and purpose of data collection may vary. Regardless, you always have rights and choices regarding your personal data as explained below.

By using the Site or accessing any of our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. What Information We Collect

Personal Data You Provide

We may collect the following categories of personal information that you provide directly:

  • Contact Information: name, email address, mailing address, and phone number when you interact with us (e.g., contact forms, newsletter signup, job applications).
  • Account Data: credentials and preferences if you create a user account.
  • Support Communications: data you submit when contacting our support or requesting assistance.
  • Community Contributions: information you share when participating in our Community (forum posts, project contributions, comments, etc.).

Social Media Information

When you interact with our pages on LinkedIn, Twitter, GitHub, or similar platforms, we may collect public information you make available, as well as aggregated analytics from those platforms.

Automatically Collected Data

We use cookies and analytics tools to collect:

  • Device Information: type, operating system, IP address, browser, language preferences.
  • Usage Data: how you navigate and use the Site, including pages viewed and interactions.
  • Email Engagement: whether emails from us are opened or clicked.

Cookies and Tracking Technologies

We use:

  • Cookies and local storage (e.g., for remembering preferences)
  • Web beacons (to track site or email usage)
  • Analytics tools such as Google Analytics or privacy-focused alternatives

Data Processed on Behalf of Customers

For paid or managed backup services, we may process encrypted user data. In such cases, Plakar acts as a data processor, not a controller. Any personal data in those backups remains under the control of our customer.

We do not use any customer data to train or improve generalized machine learning or AI models.

2. How We Use the Information

We use your personal information to:

Service Delivery

  • Operate and maintain the Site and Services
  • Manage user accounts and access
  • Provide technical support and customer service

Communication

  • Respond to inquiries and support tickets
  • Notify you of updates to terms, policies, or features

Service Improvement

  • Understand how users interact with our Services
  • Improve features, usability, and security
  • Comply with legal obligations or requests
  • Detect, investigate, and prevent security breaches or fraud

Marketing (Opt-In)

  • Send updates about product releases, blog posts, events, or offers
  • You can opt out at any time via unsubscribe links or email

3. Information Sharing

We do not sell or rent your personal data. We may share information with:

  • Service Providers (e.g., hosting, support, analytics)
  • Professional Advisors (e.g., lawyers, accountants)
  • Partners (e.g., if co-hosting events or joint content)
  • Legal Authorities if required by law
  • Affiliates or Successors (e.g., in case of a merger or acquisition)
  • The Community: content you post in public forums may be publicly visible

4. Data Retention

We retain personal information as long as necessary to fulfill the purposes stated in this policy, or longer if required by law (e.g., for tax or contractual obligations).

5. Your Choices

  • Update Data: Contact us at privacy@plakar.io to correct your personal data.
  • Opt-Out: You can unsubscribe from marketing emails at any time.
  • Cookie Preferences: You can configure your browser or use our consent banner to manage cookies.

Note: Some essential cookies are required for the site to function and cannot be disabled.

6. Your Rights

Plakar respects your data protection rights. Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate or outdated information
  • Delete your data (“right to be forgotten”)
  • Export your data in portable format
  • Object to certain uses of your data

If you are located in the EU/EEA, UK, or California, additional rights may apply.

You may contact us at privacy@plakar.io to exercise these rights.

7. Children

Our Services are not intended for children under 18. We do not knowingly collect personal data from minors.

Our Site may link to third-party services (e.g., GitHub, social media). Their privacy policies govern any data collected there. We are not responsible for their practices.

9. Security

We use appropriate technical and organizational measures to protect your personal data, including encryption, access control, and secure hosting. If you have concerns, contact security@plakar.io.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices. When we do, we will revise the “Effective date” above. Continued use of our Services constitutes your acceptance of the revised policy.

11. Contact Us

For questions or requests related to this Privacy Policy or your personal information, contact us at:

📧 privacy@plakar.io 🌍 www.plakar.io

Pages

Solutions

Resources

Newsletter